Excelplus is a global business.Our warehouse is located around the world.This means that your order is shipped depends on the location of the goods.

Because we ship from around the globe, your items may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)

How much is shipping?
This depends on the product ordered, the total weight, and where we're shipping to.

How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 2-3-5 weeks. If you're still not sure, just email us. We're happy to help.

Can I have a tracking number?
Tracking details will be supplied once the orders have been shipped, tracking details are only available for the U.S.A. Please allow at least 48 hours after we supply the tracking details for them to register on the system.

I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. please don't worry if you don't receive all of your items at once…they are on the way :)

Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.

Are the "FREE" items really free?
YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)